Privacy Policy — How okbt Collects, Uses, and Protects Your Data

okbt collects personal information from players through several channels: directly from you during the account registration process, during account verification (KYC), through your ongoing use of the platform, and automatically through technical systems as you browse and interact with our website. The categories of information we collect are described below.

okbt does not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has provided personal information to us, we will immediately close that account, delete the associated data, and void any transactions made. Age verification is a mandatory step in our KYC process precisely to prevent underage access.

okbt uses the personal information we collect for a range of purposes, all of which are necessary either to deliver our services to you, to comply with our legal obligations, or to operate our platform safely and fairly. We do not use your data for purposes that are incompatible with those stated at the time of collection.

• Account creation and management: We use your identity and contact data to create and maintain your registered player account, process your login, and enable you to access the full range of okbt services including deposits, withdrawals, and gameplay.
• Identity verification (KYC): We use your identity and financial data to verify your age, confirm your identity, and validate ownership of the payment methods linked to your account. This is both a legal obligation and a responsible gaming requirement.
• Payment processing: We use your financial data to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment methods. Transaction records are maintained for accounting, fraud prevention, and regulatory purposes.
• Platform personalisation: We use your gaming activity data and preference data to tailor your experience on the platform — for example, remembering your preferred game categories, applying your responsible gaming limits automatically, and surfacing relevant promotions.
• Fraud prevention and security: We use technical data (IP address, device fingerprint, login timestamps) and financial data to detect and prevent fraudulent activity, including multi-accounting, bonus abuse, money laundering, and unauthorised account access.
• Responsible gaming monitoring: We analyse gaming activity data to identify patterns that may indicate problem gambling behaviour — such as rapidly increasing bet sizes, unusually long sessions, or frequent requests to reverse withdrawal requests. This analysis is used to trigger responsible gaming interventions where appropriate.
• Customer support: We use your identity, contact, and communication data to respond to your support queries, resolve disputes, and improve our service quality.
• Marketing communications: If you have opted in to receive marketing emails or notifications, we use your contact data and preference data to send you relevant offers, promotions, and platform updates. You may opt out at any time by contacting [email protected] or updating your account settings.
• Legal and regulatory compliance: We may use any category of your personal data to comply with applicable laws, regulations, court orders, or requests from competent authorities, including anti-money laundering obligations.

okbt uses cookies and similar tracking technologies (including local storage and session storage) to operate and improve the platform. Cookies are small text files placed on your device when you visit our website. They allow the site to remember information about your visit and to provide a more seamless, personalised experience.

We use the following categories of cookies on the okbt platform:

• Strictly necessary cookies: These cookies are essential to the operation of the platform. They enable core functions such as keeping you logged in during a session, maintaining your account balance display, and ensuring that responsible gaming limits are applied correctly. These cookies cannot be disabled without impairing your ability to use the platform.
• Performance and analytics cookies: These cookies collect anonymised information about how visitors use the okbt website — which pages are visited most frequently, how long sessions last, and where users encounter errors. This data helps us improve platform performance and user experience. We use privacy-respecting analytics tools that do not share your data with third-party advertising networks.
• Functional cookies: These cookies remember your preferences — such as your preferred language, your last-played game category, and whether you have dismissed a notification — so that you do not need to re-enter them on each visit.
• Security cookies: These cookies support our fraud detection systems by helping us identify suspicious login patterns, unusual device behaviour, and potential multi-account activity. They are a key component of our platform security infrastructure.

We do not use third-party advertising or retargeting cookies that track your behaviour across other websites for the purpose of serving you advertisements on external platforms. Any tracking we implement is limited to improving your experience on the okbt platform itself.

okbt does not sell your personal data to third parties. We share your information only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

• Payment service providers: We share financial data (transaction amounts, account identifiers) with our payment processing partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card scheme operators — to process your deposits and withdrawals. These partners are bound by their own data protection obligations and are not permitted to use your data for any purpose beyond processing your payment.
• Game software providers: We share minimal session data (such as player ID and bet amounts) with our certified game providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe — as necessary to deliver and record the outcome of games. These providers operate under strict data agreements and are certified by independent gaming regulators.
• Identity verification services: We may use third-party KYC service providers to assist in verifying the identity documents you submit. These providers process your data under our instruction and are prohibited from retaining or repurposing your documents.
• Fraud prevention services: We may share technical data (IP addresses, device identifiers) with fraud prevention and security partners to help detect and prevent account fraud, money laundering, and other platform abuse.
• Legal and regulatory authorities: We may disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities where we are legally required to do so, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other criminal activity.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the okbt business, your personal data may be transferred to the new entity as part of that transaction. You will be notified via email if such a transfer occurs and if your data rights change as a result.

okbt takes the security of your personal data seriously and implements a range of technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your browser or device and the okbt platform is encrypted using industry-standard SSL/TLS protocols. You can verify this by checking for the padlock icon in your browser's address bar when accessing https://okbt.club.
• Encrypted data storage: Sensitive data — including identity verification documents, payment details, and account credentials — is stored in encrypted form in our database systems. Passwords are hashed using strong cryptographic algorithms and are never stored in plain text.
• Access controls: Access to personal data is restricted on a strict need-to-know basis within the okbt organisation. Staff members who handle player data are subject to confidentiality obligations and receive training on data handling procedures.
• Two-factor authentication: We strongly encourage all players to enable two-factor authentication on their okbt accounts to add an additional layer of protection against unauthorised access. This option is available in your account security settings.
• Intrusion detection and monitoring: Our technical infrastructure is continuously monitored for suspicious activity, attempted breaches, and anomalous access patterns. We maintain an incident response procedure for potential data security events.

Despite our best efforts, no online platform can guarantee absolute security against all forms of cyber threat. In the event of a data breach that is likely to result in a risk to your rights and freedoms, okbt will notify affected players promptly and take all reasonable steps to contain and remediate the breach.

Player data is stored on servers located in secure data centre facilities. Where data is processed outside Bangladesh — for example, by an international game provider or payment processor — we ensure that appropriate data transfer safeguards are in place through contractual arrangements that require the receiving party to maintain data protection standards equivalent to those set out in this policy.

As a player on the okbt platform, you have meaningful rights over the personal data we hold about you. okbt is committed to honouring these rights promptly and transparently. You may exercise any of the following rights by contacting our support team at [email protected]:

• Right of access: You have the right to request a copy of the personal data that okbt holds about you, along with information about how that data is being used. We will provide this information within a reasonable timeframe upon receipt of a valid request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account details (such as your email address or phone number) directly in your account settings. For identity documents and other verified data, please contact our support team.
• Right to erasure: You have the right to request that okbt delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw your consent and there is no other legal basis for processing. Please note that this right is subject to exceptions: we are required to retain certain data (such as transaction records and KYC documents) for legal and regulatory compliance purposes even after account closure, and we cannot delete data that is required for an ongoing fraud investigation.
• Right to restrict processing: In certain circumstances, you may request that we restrict the processing of your personal data — for example, while we investigate a complaint you have raised about the accuracy of data we hold.
• Right to data portability: Where your data is processed on the basis of your consent or for the performance of a contract, you have the right to receive a copy of your data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to object to marketing: You have the absolute right to object to the use of your personal data for direct marketing purposes. To opt out of marketing communications from okbt, contact [email protected] or use the unsubscribe link included in our marketing emails. Opting out of marketing does not affect our ability to send you essential service communications (such as account security alerts or withdrawal confirmations).
• Right to withdraw consent: Where we process your data based on your consent (for example, for optional marketing emails), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

okbt retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as we are required to do so by applicable law or regulation. The specific retention periods we apply to different categories of data are as follows:

• Account and identity data: Retained for the full duration of your active account relationship with okbt, and for a minimum of 5 years following account closure. This retention period reflects our anti-money laundering obligations and the potential need to respond to regulatory enquiries after account closure.
• Financial and transaction data: All deposit, withdrawal, and wagering transaction records are retained for a minimum of 5 years from the date of each transaction. This is consistent with standard financial record-keeping requirements.
• KYC and verification documents: Identity documents submitted for KYC verification are retained for a minimum of 5 years following account closure, or longer if required by applicable law.
• Customer support communications: Transcripts of support interactions (emails, chat logs) are retained for 2 years from the date of the interaction, unless a related account investigation requires longer retention.
• Technical and log data: Server logs, IP address logs, and session data are retained for up to 12 months from the date of generation, after which they are automatically deleted or anonymised.
• Marketing preference data: Records of your marketing opt-in or opt-out choices are retained for as long as your account is active and for 2 years following account closure, to ensure we respect your stated preferences.

okbt may update this Privacy Policy from time to time to reflect changes in our data practices, in applicable law, or in the services we offer. When we make material changes to this policy — that is, changes that significantly affect how we collect, use, or share your personal data — we will notify registered players via the email address associated with their account at least 14 days before the changes take effect.

For minor or non-material changes (such as clarifications of existing language, corrections to typographical errors, or updates to contact details), we will update the "Last updated" date at the top of this page without sending a separate notification. We encourage you to review this Privacy Policy periodically so that you remain informed about how your data is being handled.

Your continued use of the okbt platform after any updated Privacy Policy takes effect constitutes your acknowledgement of the updated terms. If you do not agree with any material changes to this policy, you should cease using the platform and contact [email protected] to request account closure and erasure of your data in accordance with the retention policy described above.